Cnoc Safety Notice – Issued: 07/09/2018
Models affected: Islabikes Cnoc 14 and Cnoc 16 from 01/04/2015
Applies to Islabikes Cnoc 14 large and Cnoc 16 bikes sold from 1st April 2015.
It has come to our attention that it is possible for the handlebars on Cnoc 14 large and Cnoc 16 to be damaged in transit.
We have received two reports of handlebars being snapped on arrival with the customer and one report where a handlebar snapped in use, causing slight injuries to the child rider.
In this latter case we believe the handlebar received a significant blow in transit, causing a crack that subsequently resulted in the handlebars failing in use.
It is possible that your bike’s handlebars may have received a similar blow in transit and could be unsafe to use.
How to check for affected handlebars
Handlebars that have been damaged in transit will exhibit visible evidence of cracks. Please conduct a visual check as follows:
What to do next
If there is no evidence of a crack developing:
- No further action is required.
If there is evidence of a crack:
- Cease riding the bike immediately
- Contact us so we can arrange to replace your handlebars
If you are unsure:
- Cease riding the bike immediately
- Contact us for further advice
Telephone: (+44 (0) 1584 708 383). (lines open 9am to 5pm, Monday to Friday)
Email: techsupport@islabikes.co.uk
If you are no longer the owner of the bicycle please pass this message on to the person who now has it.
Thank you for your prompt attention, we are sorry for any inconvenience caused.