Delivery Information

Your order will usually arrive within 3 to 4 working days, however, note that we are a tiny part-time team endeavouring to provide a spare parts service to keep your bike running. This means that just occasionally it will take up to 7 days.

Most of our parts and accessories are delivered via Royal Mail 48hr tracked service, however, very small items will go in the normal post, and a very few large items will be sent by courier.

Our couriers will require a signature on delivery, however, you can leave a note for the driver asking that the parcel be left in a safe place or with your neighbour. The note MUST include your signature for the driver to scan. If you are not at home and don’t leave a note the driver will leave a card. You can then either reschedule delivery or collect from the depot.

Delivery overseas

We do not deliver to any none UK addresses – this includes Europe and the Channel Islands. Sorry.

Freight forwarding companies

We do not deliver to freight forwarding companies. If you place an order to a freight forwarding company we reserve the right to refuse your order and will be unable to offer any aftersales service, including delivery support.

If you need any assistance please contact us:

Phone: +44 (0) 1584 708 383
9am to 5pm, Monday to Thursday

Email: info@islabikes.co.uk