Ordering

  • First measure your child. You can compare the measurements with our size chart to get an idea which bike will suit your child, but if you would like accurate fitting advice please call our friendly staff, who will be happy to discuss your particular requirements.

  • Call us on 01746 710835 to place your order. Our offices are open from 9.00 to 5.00, Monday to Friday.

  • Alternatively, you can download our order form and post it to us with your payment.

  • If you would like to try before you buy then you can make an appointment to come and visit our showroom. There is room for bikes to be tried away from the road, and a café next door. Make a day of your visit to the area.

Delivery

  • If your Islabike is in stock you will normally receive it within 7 days of us receiving your order. Please call or email us for the latest stock position. If you are not satisfied we will collect your unused Islabike, no questions asked, within 14 days of delivery, at our cost.

  • When we receive your order your Islabike will be assembled and any accessories fitted. It will then be fully adjusted and safety checked by our Cytech qualified mechanics, prior to being boxed for delivery. The pedals will be removed and on the bigger bikes so will the front wheel – you will receive instructions with the bike to complete these final tasks.

  • Delivery is £12 per bike to a UK mainland address, please contact us for a price to other destinations.

  • When your bike has been collected from us by our carrier you will receive an email from us to say it has left here. It will be delivered between 9 and 5.30 the next working day. If you are out the carrier will leave a calling card. You will need to call the number on the card and arrange another day for delivery, or collection from your local depot (within 5 days, or the parcel will be returned to us).

Guarantee

  • Your Islabike comes with a 5 year guarantee on frame and forks and a 2 year guarantee on parts. This covers faulty manufacturing, but not normal wear and tear.

Buy back scheme

  • We understand that your child is growing fast and it can be expensive keeping up! To help out we will buy back your Islabike when you buy a bigger one, as a part exchange, at a value dependant on its condition.